Contact Centre

ProCredit Bank's Contact Centre provides detailed information on important for you matters.

The service is offered in Greek, English and Bulgarian.

ProCredit Bank's Contact Centre offers all clients that have reached the bank via a phone call:

  • obtain information about all ProCredit Bank services;
  • block a stolen or lost debit or credit card, issued by ProCredit Bank;
  • obtain information about registration for and using ProB@nking – ProCredit Bank’s Internet banking system.

 

You can reach our Contact Centre by calling the following numbers:

Phone number Operator Price
2316008840 For mobile and landline calls For the cost of a local call
801 100 71 71 Only for landline calls  For the cost of a local call

 

You can access the Contact Centre from abroad by dialling the international code for Greece + 30 and then 2316008840 or 801 100 71 71.
Please be aware that additional charges may apply depending on your location and the roaming operator. The call will be charged as an international call to Greece from your current destination. 

Frequently Asked Questions

  1. What can I do via Contact Centre?
  2. Can I get information about my account?
  3. What is the price for a call to Contact Centre?
  4. Are there any technical requirements for my phone in order to dial Contact Centre?
  5. How can I switch to tone-dialling mode?
  6. How do I connect to Contact Centre from abroad?
What can I do via Contact Centre?

Contact Centre assist you to:

  • obtain information about all ProCredit Bank services;
  • block a stolen or lost debit or credit card, issued by ProCredit Bank;
  • obtain information about registration for and using ProB@nking – ProCredit Bank’s Internet banking system;
  • get advice in case of technical problems with Internet banking, lost passwords and difficulties with TAN-codes.
Can I get information about my account?

Contact Centre does not provide any information about the clients' accounts, balances and transactions on them. This kind of information is easily obtainable via ProB@nking - the bank's internet banking platform. Please see more about the ProB@nking here.

What is the price for a call to Contact Centre?

 

Phone number Operator Price
2316008840 For mobile and landline calls For the cost of a local call
801 100 71 71 Only for landline calls  For the cost of a local call
Are there any technical requirements for my phone in order to dial Contact Centre?

To make a call to Contact Centre it is necessary for your phone to be in tone-dialling mode.

How can I switch to tone-dialling mode?

If necessary, you can switch from pulse to tone dialling in one of the following ways:

  • Via a switch, which is located on the left or the right of your phone - in one direction is "pulse" the other is "tone";
  • Using the "star" key, which is situated on the phone keypad (press "star" before pressing other keys);
  • By specially programming the phone. 
How do I connect to Contact Centre from abroad?

To reach Contact Centre from abroad you need to dial +30 2316008840 or +30 2316008841
Please be aware that additional charges may apply depending on your location and the roaming operator. The call will be charged as an international call to Greece from your current destination.

 

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