Contacts

ProCredit Bank Greece

Steliou Kazantzidi 47 str., Тhermi Business Center - Thessaloniki 57001, E-mail: contact@procreditbank.gr

Telephone:

+30-2316008840

For a Landline:

+30-801 100 71 71

Contact center

ProCredit Bank's Contact Centre is available to all clients that have reached the bank. Through a simple phone call, you can:  

  • obtain information about all ProCredit Bank services
  • block a debit or credit card issued by ProCredit Bank that has been stolen or lost
  • access information on how to register and use ProB@nking – ProCredit Bank’s Internet banking system.

You can reach our Contact Centre by calling the following numbers:

Phone number Operator Price
2316008840 For mobile and landline calls For the cost of a local call
801 100 71 71 Only for landline calls  For the cost of a local call

You can access the Contact Centre from abroad by dialling the international code for Greece + 30 and then 2316008840 or 801 100 71 71 - from Monday to Friday from 8:30  to 17:30.
Please be aware that additional charges may apply, depending on your location and the roaming operator. The call will be charged as an international call to Greece from your current location. 

In this regard, if you have any questions or would like to make a comment, please do not hesitate to contact us via mail, email, phone, or by visiting a bank office that is convenient for you.

You can also use this form to submit a complaint or report misconduct. The Bank will give objective and unbiased consideration to all reports and complaints and will respond within 15 working days. Replies will be sent via email, unless you have requested a different medium.

If your report/complaint does not contain identification data, we will not be able to process it correctly and this will delay our response.

The Bank processes personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR), which precludes its disclosure to third parties, except in cases where the Bank seeks enforcement of its own legal rights and/or when exercising its obligations as required by law. For permission to access and correct your personal data, please submit an application at the bank’s office.

These instructions aim to inform you about the process of submitting complaints related to potential technological and/or human errors when using the services provided by the Bank.

What is a Complaint?

A complaint is an expression of dissatisfaction regarding the services provided by the Bank.
It will be accepted and processed when initiated by a client, an authorized representative, or a beneficiary and is based on factual information. It is recommended that the complaint be clearly and specifically described. Unsubstantiated complaints will not be considered.

How to Submit a Complaint?

You can submit a complaint in Bulgarian or English via:

  • Email: complaints@procreditbank.bg
  • Post:
    Head Office
    ProCredit Bank (Bulgaria) EAD
    26, Todor Aleksandrov Blvd.,
    1303, Sofia
    Bulgaria
    or
    ProCredit Bank Greece
    Steliou Kazantzidi 47, Тhermi Business Center
    Thessaloniki 57001
    Greece
  • By contacting our Call Centre:
    Tel.: +359 2 813 51 00
    Fax: +359 2 813 51 10
    +30-2316008840 (for mobile and landline calls)
    +30-8011007171 (only for landline calls)
  • By filling out a form in one of our branches.

Response Time

TYou are advised to submit the complaint as soon as possible, from the date when the event for
which you have a complaint occurred. The Bank will respond to you within 15 working days from the day when the Bank received your complaint. (If the complaint was received on a nonworking day, the following working day shall be considered as the first day of analysing the complaint.)

We try our very best to meet this timeframe; however, if for some reason we cannot provide you with a response in due time, you will be notified through an official letter or by phone. We will also provide you with the reason for the delay and let you know when you can expect a response.

How Will You Receive a Response?

You will receive the response from the Bank through the same communication channel as the complaint was submitted, but in case you prefer any other channel, please notify us and the Bank will respond to you in that way.

Additional Information

In case you are not satisfied with the response of the Bank, you may take other steps regarding the resolution of the complaint.

In this case, you may address the complaint also at:

The Hellenic Consumers’ Ombudsman, correspondence address:
144, Leoforos Alexandras,
11471, Athens
Greece
tel.: 210-6460862
e-mail address: grammateia@synigoroskatanaloti.gr
or
The Hellenic Financial Ombudsman, independent Alternative Dispute Resolution body which is a specialized Alternative Dispute Resolution entity (ADR), with the following contact data: 1 Massalias Str., 10680 Athens, www.hobis.gr, Tel., 210 3376700, e-mail: info@hobis.gr, or any other Alternative Dispute Resolution entity – ADR, which is listed in the special Register kept at the website of the Directorate-General for Consumer Protection.

Phone:
+30-2316008840
For a Landline:
+30-801 100 71 71