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We are fully committed to providing transparent banking services.

In this regard, should you have any queries or comments, please do not hesitate to contact us by post, email, telephone or by personally visiting one of the bank’s offices, whichever is most convenient for you.


Thessaloniki Branch
ProCredit Bank (Bulgaria) EAD
Thermi Business Center
Steliou Kazantzidi 47
POB 8134
Thessaloniki 57001

Tel.: +30-2316008840 (for mobile and landline calls) or +30-801 100 71 71 (only for landline calls)
E-mail: contact@procreditbank.gr


Head Office
ProCredit Bank (Bulgaria) EAD
26, Todor Aleksandrov Blvd.
1303, Sofia

Tel.: + 359 700 1 70 70
Fax: + 359 2 813 51 10
E-mail: contact@procreditbank.gr

You can also use this form to submit a complaint or report misconduct. The Bank will give objective and unbiased consideration to all reports and complaints and will respond within 7 days. Replies will be sent via email, unless you have requested a different medium.

Guidelines for submission of complaints

If your report/complaint does not contain identification data, we will not be able to process it correctly and this will delay our response.

The Bank processes personal data in compliance with the law on personal data protection which precludes its disclosure to third parties, except in cases where the Bank seeks enforcement of its own legal rights and/or when exercising its obligations as required by law. For permission to access and correct your personal data, please submit an application at any of the Bank’s offices.